I recently noticed a vertical green line running from top to bottom on my iPhone X. The cause appears to be due to the new diamond subpixel pattern and all green subpixels appear in lines. Online reports speculate that an electrical fault in the logic board could cause voltage to flow to all green pixels in a line.
iPhone X Touchscreen Module Replacement Program
Due to known iPhone X touchscreen defects Apple launched a program that covers replacing the display module for touchscreen issues. The program addresses the following cases:
- Touchscreen does not respond
- Touchscreen responds intermittently
- Touchscreen reacts even though it was not touched
This program will replace the iPhone X display module for free.
Apple’s Response to iPhone Green Line Defect
Thinking that the iPhone screen green line issue was related to this known touchscreen defect, I called Apple Support to get my phone fixed. After spending over an hour and half on the phone with multiple agents this is what I learned.
- There is no program that covers the iPhone X green line issue
- Apple was willing to inspect my phone and I could send it in by mail, but I was required to pay $550 upfront, which is the iPhone X replacement cost
- After inspecting my phone Apple support would email me with the estimated repair cost and provide me an option to have the phone returned to me at no cost
- The agent added that there is a difference between the touchscreen module (covered by the replacement program) and the OLED display
- He believed that the cause of the iPhone X green line on screen defect was between the logic board and the OLED display, which is usually a high cost repair
Options for Fixing iPhone X Green Line Issue
Fortunately the green line on my iPhone X screen is thin and located on the far left of the screen. While the line is definitely annoying, it does not render the phone unusable. I have seen cases where some phones have a very thick line in the center of the screen. In my mind my options are:
- Get my phone inspected by Apple and pay the replacement cost
- Find a third party service company like Ubreakifix that might repair the phone at a lower cost
- Buy a new phone and sell this one
- Attempt to file a claim with my Chase Ink Plus cell phone insurance program which covers damage to your cell phone ($100 deductible)
I’m not sure yet what option I will pursue, but I will probably see how much the fix is through a third party service company.