Apple offers a 1-year iPhone Case Warranty, which applies to MagSafe leather and silicone cases. I was able to successfully get my Apple iPhone MagSafe Silicone Case replaced for free under warranty recently (June 2022). Follow the steps I outline below to learn how to get your defective Apple phone case replaced for free under warranty. The following types of cases are protected:
- Apple iPhone Silicone Case with MagSafe
- Apple iPhone Leather Case with MagSafe
Recently the outer silicone layer of my Apple MagSafe case started peeling apart near the corners where silicone separated from the inner plastic shell. This initially started on the right lower corner and later spread to other parts of the case, eventually reaching all corners. As you can imagine, this was frustrating because official Apple iPhone cases are very expensive (I paid $40 at the AT&T store).
See the photo below showing the defective area where the silicone layer is peeling away from the inner plastic shell of the Apple phone case.
Do Apple MagSafe Cases Have a Warranty?
Yes! Apple offers a 1-Year Apple Phone Case Warranty protecting against all defects in materials and/or workmanship. However, it does not cover accidental damage.
To qualify you must purchase the Apple phone case from an authorized retailer (3rd party or affiliate sites like eBay are not covered). If you bought the case from Apple, Amazon, Best Buy, or other retailers you are covered. Make sure to keep your receipt as Apple will request proof of purchase should you file a warranty claim.
Get Your Apple Phone Case Replaced Free
To replace your Apple case there are a few ways to contact the company to file a warranty claim. The process can be very confusing if you go to Apple Support because as you can see from the screen capture from Apple’s website below, there is no icon on the support page for getting service on an apple phone case or accessories! This is extremely frustrating as your natural inclination is to click on iPhone, but that takes you to a page to get iPhone servicing, which is not the issue.
To avoid the confusion on Apple’s online support page, I contacted Apple Support through Twitter by sending them a direct message. They replied after about 15 minutes asking for details including description of the defect including:
- iPhone serial number
- Store where the case was purchased
- Date of purchase
- Description of issue
After answering their questions they said I needed to send them photos of the defective apple case. They said I needed to speak with someone at Apple support to continue with my case replacement request. I gave them my phone number and a good time to talk, which ended up being 30 minutes from now.
To my surprise someone from Apple called me within 30 minutes and arranged for a mail-in replacement. They also offered to allow me to go to the Apple Store for servicing, but I elected for the mail-in option. The agent required me to send in proof of the defect, which I took two photos and uploaded to a site that they sent me. After providing the necessary information, the agent said they would send me a replacement by mail, and I didn’t have to return my original case!
The replacement iPhone silicone case was sent by FedEx through a company called “Geodis” from 80 S. Middlesex Rd, Carlisle, PA 17015 and arrived four days later. Super easy and I didn’t even have to drive to an Apple Store or provide a credit card!
Tips for Getting Your Apple Phone Case Replaced
- Contact Apple Support immediately after you start seeing defects such as the one I experienced. Remember that the warranty is only one year, so you want to make sure your request is within one year after purchase.
- Make sure you purchase your Apple MagSafe leather or silicone case directly from Apple, or an authorized retailer. I’ve seen cheap cases on eBay, but many are likely fake. Moreover, eBay is not an authorized retailer anyway.
- Keep your receipt! When I submitted my warranty claim, Apple asked me to send them a receipt showing where I purchased my phone. They did not require a receipt, but it’s good to have that handy just in case.
- Keep your defective case just in case you need to send it back. When I got my phone replaced for free under warranty recently, Apple did not require me to send them my case. However, when I did so a couple of years ago they did ask me to send back my old case.
5 thoughts on “How to Replace Your Apple Phone Case Under Warranty”
Sounds simple, in reality it’s not, at least in my experience. I phoned Apple Support, after being put on hold for over an hour no Apple rep could give me a straight answer. I asked for a call back once they figured it out, no one called me back. Horrible customer service from an increasingly horrible company, and I’m a share holder also!
Same with me, about an hour on the phone talking to 2 different people with the first consulted manger but no use. My case was purchased from Apple and less than 3 months old, the corner chipped away. Haven’t dropped the phone yet and not sure how silicon case would react to a drop, wouldn’t the non silicone bit crack ?
Terrible customer support on my silicone case. Less than 2 months old and the thin area near the power button has torn. 2 days now trying to get satisfaction. Apple care says “I have to pay full retail price for a new one”. Then they say “try to call the apple store where you bought it”. I called the Danbury store and they say “make an appointment to see someone and we’ll then decide if we can help”. Really??? A 45 minute (one way ride) to have them decide if this $50, less than 2 month old defective case is covered. NEVER AGAIN!
It’s unfortunate they don’t care in this example. All other interactions with my macbook pro(s) have been wonderful. To stiff me on a $50 cover is just bad.
After several months I began to frequently miss calls on my iPhone 11 pro. The mechanical mute switch seemed to activate on its own. I puzzled at this problem for a year and now I know the cause. The Apple silicone case is just flexible enough to push the switch off whenever it is squeezed a little in my hand or pocket. This may be a defect in my case or in other silicone cases. My case is now unusable.
Apple phone cases are garbage. They start to crack and peel after only months of regular use. I bought a $14 silicone case on Amazon instead and it is holding up and performing much better than my $40 Mag-Safe case. Apple seems to be blaming customers for the failure instead of deeming the materials/production of these products as defective.