A few months ago I noticed that the outer silicone layer on my Apple iPhone X case was coming apart. Essentially the silicone was separating from the inner plastic case shell and falling off (see photo below). This initially started happening on the right lower corner, and now is has spread to other parts of my phone case occurring on the top right and sides as well. This was annoying because official Apple iPhone X silicone cases are very expensive, and I had purchased my case on Amazon less than a year ago. I decided to do a few searches to find out if this silicone case is covered under warranty and if so, could I get it replaced for free?
Is The iPhone Silicone Case Covered Under Warranty?
Yes. The Apple iPhone Silicone Case is covered under a 1-year manufacturer warranty against defects in materials and/or workmanship. However, it does not cover against accidental damage.
You must have purchased the iPhone case from an authorized retailer, which means that 3rd party or affiliate sites like eBay are not covered. If you bought the case from an Apple store, Amazon, Best Buy, or Target you are covered.
How Do I Get My Defective Silicone Case Replaced?
There are a few ways to contact Apple to get your phone case serviced or replaced under warranty. The easiest for me was contacting Apple Support through Twitter. I sent them a direct message and they replied within 15 minutes asking for details regarding the defect, when I purchased the case, where I purchased it, etc. After providing the necessary information they said I either needed to talk to support over the phone to complete the replacement process, or I could go to an Apple Store.
I elected to talk to them by phone and provided them with my phone number. To my surprise someone from Apple called me within 30 minutes and arranged for a mail-in replacement. The replacement iPhone silicone case arrived within four days, and I simply mailed my defective case back to them. Super easy and I didn’t even have to drive to an Apple Store or provide a credit card!
Tips for iPhone Silicone Case Warranty Replacement
- Contact Apple immediately after you start seeing the outer silicone layer pealing away from the plastic case. Remember that the warranty is only one year, so you want to make sure you qualify under the manufacturer warranty.
- Make sure you purchase your cased directly from Apple, or an authorized retailer. I’ve seen cheap cases on eBay, but many are likely not authentic Apple cases, nor is eBay an authorized retailer.
- Keep your receipt. When I submitted my case warranty claim, Apple asked me to send them my receipt. Fortunately, I purchased the iphone case on Amazon, so I easily looked up the invoice in my order history.