Apple offers a 1-year warranty on the iPhone Silicone Case. I was able to get Apple to replace my iPhone case after the outer silicone layer started coming apart at the corners where silicone was separating from the inner plastic shell case. This initially started on the right lower corner, but later spread to other parts of the case, eventually reaching all corners. As you can imagine, this was frustrating because official Apple iPhone X silicone cases are very expensive.
Is The iPhone Silicone Case Covered Under Warranty?
Yes! Apple offers a 1-Year iPhone Case Warranty. The warranty protects against defects in materials and/or workmanship. However, it does not cover accidental damage.
To qualify you must purchase the iPhone case from an authorized retailer (3rd party or affiliate sites like eBay are not covered). If you bought the case from an Apple store, Apple.com, Amazon, Best Buy, or Target you are covered. Make sure to keep your receipt as Apple will request proof of purchase should you file a warranty claim.
How Do I Get My Defective iPhone Case Replaced Under Warranty?
There are a few ways to contact Apple to get your phone case serviced or replaced under warranty. I contacted Apple Support through Twitter. I sent them a direct message and they replied within 15 minutes asking for details including description of the defect, when/where I purchased the case, etc. After answering their questions they said I either needed to talk to support over the phone to complete the replacement process, or I could go to an Apple Store.
I elected to talk to them by phone and provided them with my phone number. To my surprise someone from Apple called me within 30 minutes and arranged for a mail-in replacement. The replacement iPhone silicone case arrived within four days, and I mailed my defective case back. Super easy and I didn’t even have to drive to an Apple Store or provide a credit card!
Tips for iPhone Silicone Case Warranty Replacement
- Contact Apple immediately after you start seeing the outer silicone layer pealing away from the plastic case. Remember that the warranty is only one year, so you want to make sure you qualify under the manufacturer warranty.
- Make sure you purchase your cased directly from Apple, or from an authorized retailer. I’ve seen cheap cases on eBay, but many are likely fake, and eBay is not an authorized retailer anyway.
- Keep your receipt! When I submitted my warranty claim, Apple asked me to send them my receipt. Fortunately, I purchased my iPhone case on Amazon, so it was easy to find the invoice in my order history.
- Keep your broken/defective case. Apple asked me to mail back my old case after I received the replacement.